Culturally Intelligent Performance



How can you create the best possible first impression when building trust and how can you maintain successful collaborative relationships with professional who might be from a different cultural background? Is engaging in small talk and sporting a big smile necessarily the right way? Do you extend your hand or not? Is there a correct and an incorrect way to address them?

These and many questions need serious consideration when working across cultures in the Canadian work environment. Using cultural intelligence becomes a vitally important aptitude and skill that will ensure optimum performance in any work-related situation.

Learn about the 3 sources of Cultural Intelligence, and how they work together. All that is needed is reasonable alertness and motivation.

  • Pre-Work (5-10 minutes)
    Quiz: Diagnosing Your Cultural Intelligence.
  • Webinar (1 hour)
    This webinar offers a basic understanding, including take-aways for your Cultural Intelligence.
  • Practice Exercises
    Introduce your newly acquired skills into your daily activities, and watch the différence they make.


Esther Schvan, MA, CPF. Read the bio.


After attending this webinar you will be able to describe the protocol for greeting and interacting with culturally diverse individuals.


The webinar will be held for a minimum of 10 registrants. If we cancel because of a lack of registrations, your fee is fully refundable. A cancellation fee of 50% of the registration fee will be imposed if you cancel at least 48 hours prior to the webinar. Your cancellation within 48 hrs of the webinar (or absence) forfeits your entire registration fee. In this case, a webinar recording will be available to you for a limited time. There will be no exceptions.

(Please understand that we have to pay for administrative set up of the technology, reserve the Facilitators’ time and respect other students’ commitment.)


This course will count towards CCPE awards but is not eligible for CCPE medals.

Course Features

  • Suggested Hours of Study 3
  • Quizzes 0
  • Suggested Hours of Study 1 hour
  • Course Format Webinar (0.1 C.E. Credits)
  • RxTx No
  • Language English

Exam Details

  • Time Limit N/A
  • Passing Grade N/A


  • Price $350.00